My first experience at Rush hair salon

Howdy,

It feels like I have always been on a quest to find a hairdresser who can do me fabulous curls, I'm not expecting to come out with a mane as fabulous as Beyoncé but to just have wonderful curls that do not go fluffy! My hair is quite fine and curly, it is not knotty or hard to handle. When washed and left it feels like hair of a child as it is just so soft. So now you have an idea of the type of hair I have, lets move on to my first experience!

I popped into the shop and asked to make an appointment, the lady on reception was polite and professional and got me an appointment for the next day. I turn up to my appointment the next day another lady on the front desk this time showed me to my seat and asked if I would like a drink, again super polite and professional.

My appointment was due to start at 4 and my hair dresser came over just before ten past, ten minutes who cares. I had a drink and was offered a magazine etc, I am fine with that.

My hair dresser came over, shook my hand and introduced herself to me and asked what I would like today, so I said I was after getting a wash, cut and I would like my hair styled with some product so that I can go home without my hair being a fluffy mess (I cannot go with out product on my hair). I said my hair is like that of a child and I worry that I will end up a fluffy mess. I also said I do not use oils and serums as my hair is so fine it weighs it down and I don't benefit from using them. As long as I don't go home fluffy I am happy to leave the products up to you? After this discussion it was over to the sink to have my hair washed.


The hair washing was just a basic shampoo twice and then condition, no massage or comb through with the conditioner, it was just rubbed in and off pretty quickly. Not sure of the products but they smelled lovely.

Back to my chair to have my hair cut and there wasn't much conversation, I spoke a few times but it didn't go anywhere. My hair dresser said she was going to place some leave-in conditioner cream in my hair as this would keep my curls from going fluffy and by using the heat ring instead of a dryer it would work well together. I have never used this product before so trusted what she said, when my hair was dry I was asked how did I feel my curls looked I said very nice as they did, she said ok you are done then. I asked do I not need anything else on my hair, spray etc as it doesn't feel like it would last in the wind. I was assured then that the conditioner was enough and was also told that a little serum was added too (I did not know that and had asked for no serums or oils to be used, too late now though).

I then went off to pay, after paying I went back to my car to go home which is just a couple of miles away. I looked like the picture below when I got home! I would never leave the house with fluffy hair, I find it very embarrassing and child-like. I will for sure be washing my hair soon, I can feel the oily product in my hair, its looks dull and slightly greasy. Also I will need to apply some product to it before leaving the house again, if I don't wash it soon.

Not sure if it is the type of gowns used but I have come home to lots of hair over myself, I don't usually have that problem, I feel a bit itchy so will have to take this top off and shake it outside.

Overall, my experience of the ladies on reception is great, they were polite, professional and very welcoming. My hair dresser did listen to my needs but I guess thought she might know best when still adding in the serum etc.

I feel like I have just had a basic shampoo and cut,  I will not be returning to pay £55 for this service.

I am sorry Rush it is a big thumbs down from me!

Thanks for reading

Kara xx